Welcome to the support center

Help for blocked payments, statement questions, failed transactions, and customer-side verification issues.

• Why was my payment declined or blocked?
• Why am I asked to upload card or identity documents?
• What should I do if my payment failed but funds were reserved?

Guidance on local payment coverage, rollout planning, and using multiple payment methods in one setup.

• How many payment methods are supported?
• Can multiple methods be enabled in one integration?
• Do I need a local entity in every country?

Understand payout timing, currencies, reconciliation, and what to check when a payout is missing.

• How often are payouts sent?
• Which payout currencies are available?
• Where can pending payouts be reviewed?

Technical guidance for webhooks, implementation flows, and operational signals after checkout.

• What is a pingback or webhook callback?
• How do I set up server-to-server notifications?
• Can custom parameters be returned in callbacks?

Reduce fraud exposure and prepare operational responses when chargebacks or disputes appear.

• How can fraudulent chargebacks be reduced?
• What evidence should be prepared for disputes?
• Which data points help risk investigations move faster?

A practical overview of SAQs, scope, and compliance responsibilities around card-data handling.

• Does the platform maintain PCI DSS compliance?
• Do merchants still need their own PCI assessment?
• Which SAQ usually applies to my integration model?

Information about business verification, onboarding documents, tax forms, and regulatory checks.

• Which business documents are typically required?
• Can individuals sign up without a company?
• When does processing begin after document review?

See refund processing behavior, partial refund availability, and authorization reversal edge cases.

• Are there fees associated with refunds?
• Can a refund be reversed after submission?
• Why has a customer not received the refund yet?